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Ordering Questions

Where do you ship?
We currently ship to the US only. International shipping is coming soon!

How do I change or cancel my order?
We try to fill and send your order as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Definitely reach out to us with a specific request, and we’ll do our best to accommodate. Call us at 1-844-239-1339 from 9 am - 6 pm PST and we’ll figure it out.

I want my free samples. Why do I have to pay for shipping and handling?
We’re so excited that we can give you free samples to introduce you to Pinrose. We’d love to cover the entire cost of shipping and handling too, but we don’t have enough in the company coffers to do that quite yet.

How long will it take my order to arrive?
We partner with the US Postal Service and the major parcel carriers to get your products to you quickly. That typically takes about 5 business days from when you order. You can always track it by visiting your Pinrose profile or by using the Shipping Confirmation email that we send as soon as your order leaves our nice smelling doors. If for some reason you're having trouble receiving or finding your order, please call us at 1-844-239-1339 from 9 am – 6 pm PST, 7 days a week. We’re here to help.

I need my order fast! Can I pay for expedited shipping?
Yes! But you can’t do it on the website quite yet. Call us at 1-844-239-1339 or email us at nosey@pinrose.com and we’ll work with you to rush your order.

I haven’t received my package, but the tracking information says it arrived…what should I do?
Most packages shipped with our economy option are delivered by your local postal worker. We've found that, more often than not, the package is either in the building or with a neighbor. Please take a look around and let us know if you find it. If you haven’t located your order, just contact us at 1-844-239-1339 from 9am-6pm, 7 days a week, and we’ll take care of you.

What is your return policy?
We absolutely love the products we make, and we hope you do, too. There are no returns on sample shipments, but if If you're unhappy for any reason, just contact us at 1-844-239-1339 from 9am-6pm, and we’ll take care of you.


Payment Questions

When do you charge my credit card?
We charge your card at the time we take your order, just as we start preparing it for shipment. If for some reason something happens during the process, we'll reach out to you.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover.

How do I change my credit card info?
It’s easy! As you complete your shopping proceed to checkout. You will have the option when you are reviewing your order to edit your credit card info. Click “edit” and enter in your new info! Then continue on to complete your order.


Product Questions

What are your samples like?
Pinrose Petals are our versions of samples. A Petal is a small sachet that contains a perfectly measured dose of fragrance.

How big are the bottles?
1 fluid ounce / 30ml. Big enough to keep you smelling great for months, small enough to take on an airplane!

Where do you make your products?
California, Connecticut, Texas, Wisconsin, New York, and New Jersey!

What ingredients do you use?
All of our fragrances meet the IFRA ingredient standards and the California Prop 65 Standards for ingredients. We do NOT use phthalates or parabens. We use only the highest quality essential oils, naturals, and synthetics.
Our ingredients are a mix of naturals and synthetics. There are 3 main reasons we use synthetics for certain ingredients:
1. It is more sustainable for the planet. For example, sandalwood forests in India were ravaged over 20 years ago. The industry has enforced regulations that no sandalwood be harvested from India to let the forests repopulate. In order to recreate the beautiful smell of Indian sandalwood, perfumers developed synthetic versions.
2. Synthetic versions are often more hypoallergenic (surprising to most people). Naturals often have 100's-1000's of organic compounds and each has a chance of causing a reaction. However, our synthetics exactly recreate the only the scent compounds of a material (5-20 compounds), and therefore the risk of allergic reaction is much lower.
3. Musk, Ambergris, and Civet come from animals. We use synthetic versions of these ingredients to prevent animal cruelty.

Do you test on animals?
No, we do not test on animals.

Do you have any scents that are good for pregnant people?
Yes! Merrymaker and Ballroom Philosopher were designed specially for pregnant women and new mothers. They have aromatherapeutic qualities that ease nausea and bond mother and baby.